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<channel>
	<title>WieckBlog</title>
	<atom:link href="http://blog.wieck.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://blog.wieck.com</link>
	<description>Social media, public relations, trendwatching and common sense</description>
	<pubDate>Thu, 05 Jun 2008 20:43:26 +0000</pubDate>
	<generator>http://wordpress.org/?v=2.5.1</generator>
	<language>en</language>
			<item>
		<title>Two neat visualization tools and how they&#8217;re useful to you</title>
		<link>http://blog.wieck.com/2008/06/two-neat-useful-visualizations/</link>
		<comments>http://blog.wieck.com/2008/06/two-neat-useful-visualizations/#comments</comments>
		<pubDate>Thu, 05 Jun 2008 20:43:26 +0000</pubDate>
		<dc:creator>Laura H.</dc:creator>
		
		<category><![CDATA[social media]]></category>

		<category><![CDATA[solutions]]></category>

		<category><![CDATA[tips]]></category>

		<category><![CDATA[trends]]></category>

		<category><![CDATA[measurement]]></category>

		<category><![CDATA[ROI]]></category>

		<category><![CDATA[statistics]]></category>

		<category><![CDATA[twitter]]></category>

		<category><![CDATA[youtube]]></category>

		<guid isPermaLink="false">http://blog.wieck.com/?p=60</guid>
		<description><![CDATA[Users of Web 2.0 services often find themselves wanting more substance than shine, and are always curious about what&#8217;s going on behind the scenes; third-
parties are responding with ways to display statistical information. YouTube&#8217;s Insight and Xefer&#8217;s Twitter Charts are two great examples:

&#160;
&#160;
YouTube&#8217;s Insight
The WOMMA blog reports that YouTube offers this free service to every [...]]]></description>
			<content:encoded><![CDATA[<p>Users of Web 2.0 services often find themselves wanting more substance than shine, and are always curious about what&#8217;s going on behind the scenes; third-<br />
parties are responding with ways to display statistical information. <strong>YouTube&#8217;s Insight</strong> and <strong>Xefer&#8217;s Twitter Charts</strong> are two great examples:<br />
<span id="more-60"></span><br />
&nbsp;<br />
&nbsp;<br />
<strong>YouTube&#8217;s Insight</strong><br />
The <a href="http://www.womma.org/blog/2008/06/youtube-insight-offers-the-right-numbers-boosts-sites-measurability/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://www.womma.org/blog/2008/06/youtube-insight-offers-the-right-numbers-boosts-sites-measurability/');">WOMMA blog</a> reports that YouTube <a href="http://www.google.com/support/youtube/bin/answer.py?hl=en&#038;answer=93551" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://www.google.com/support/youtube/bin/answer.py?hl=en&#038;answer=93551');">offers this free service</a> to every blog owner, and shows what links and other videos are driving people to your vids, and provides demographic information about them. </p>
<p>According to <a href="http://latimesblogs.latimes.com/technology/2008/06/youtube-puts-de.html" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://latimesblogs.latimes.com/technology/2008/06/youtube-puts-de.html');">this LA Times article</a>, &#8220;before Insight, success on Google&#8217;s YouTube was measured primarily in one way: by the sheer number of &#8220;views,&#8221; or times a video was watched. The data available through Insight include age, gender and geographic location as well as the identities of the Internet sites that viewers came from and where they went after watching a clip.&#8221; </p>
<p><object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/Xo6HBKTyIzQ&#038;hl=en"></param><param name="wmode" value="transparent"></param><embed src="http://www.youtube.com/v/Xo6HBKTyIzQ&#038;hl=en" type="application/x-shockwave-flash" wmode="transparent" width="425" height="344"></embed></object><br />
Nice video overview of the service (1:20 long).</p>
<p>This principle demonstrates the need for businesses and content producers to focus on finding the right audience (typically a small niche) and engage them, vs. drawing huge numbers of mostly disinterested people.<br />
&nbsp;<br />
&nbsp;<br />
<strong>Twitter Charts by Xefer</strong><br />
<a href="http://www.xefer.com/2008/05/twitter" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://www.xefer.com/2008/05/twitter');">Xefer offers this elegant method</a> of tracking the posting habits of various Twitter users. Here is the chart for my personal Twitter account:</p>
<p><img src="http://blog.wieck.com/wp-content/uploads/2008/06/twittercharts-300x145.png" alt="" title="Twitter Charts by Xefer" width="300" height="145" class="alignnone size-medium wp-image-61" /> </p>
<p>While it doesn&#8217;t yet offer a broad overview of all Twitter activity, this could be a great method of getting into contact with <a href="http://twitterholic.com/top100/followers/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twitterholic.com/top100/followers/');">content-leaders</a>, who often must deal with so much noise coming at them that it&#8217;s close to impossible to get something through. (For example, serial-adder Robert Scoble had to tone down his Twitter usage when he began to receive an average of one Tweet per second.) It also offers valuable insight into the way Web 2.0 early adopters (the &#8220;canaries in the coalmine&#8221;) are utilizing services.</p>
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			<wfw:commentRss>http://blog.wieck.com/2008/06/two-neat-useful-visualizations/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Battling bloggers&#8217; block</title>
		<link>http://blog.wieck.com/2008/06/battling-bloggers-block/</link>
		<comments>http://blog.wieck.com/2008/06/battling-bloggers-block/#comments</comments>
		<pubDate>Wed, 04 Jun 2008 20:26:43 +0000</pubDate>
		<dc:creator>Laura H.</dc:creator>
		
		<category><![CDATA[wieck]]></category>

		<category><![CDATA[blogging]]></category>

		<guid isPermaLink="false">http://blog.wieck.com/?p=59</guid>
		<description><![CDATA[I found a great post over on ProBlogger that lists the 20 types of blog posts, and seeing them all laid out in a convenient list has given me an idea for mixing up the content on this blog - I&#8217;m going to write each type on a card, and draw randomly from the stack [...]]]></description>
			<content:encoded><![CDATA[<p>I found <a href="http://www.problogger.net/archives/2005/11/29/20-types-of-blog-posts-battling-bloggers-block/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://www.problogger.net/archives/2005/11/29/20-types-of-blog-posts-battling-bloggers-block/');">a great post over on ProBlogger</a> that lists the 20 types of blog posts, and seeing them all laid out in a convenient list has given me an idea for mixing up the content on this blog - I&#8217;m going to write each type on a card, and draw randomly from the stack whenever I need inspiration for a new entry, during slow news periods.</p>
<p>A lot of my blogging process so far has been a process of discovery, as I try to find my voice and narrow my focus - it&#8217;s an ongoing process, so tips and methods like this, or anything else that helps me along the way, are welcome. My next step is to develop a lengthy list of topics to address on this blog in the future.</p>
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			<wfw:commentRss>http://blog.wieck.com/2008/06/battling-bloggers-block/feed/</wfw:commentRss>
		</item>
		<item>
		<title>NYMag on Gawker</title>
		<link>http://blog.wieck.com/2008/06/nymag-on-gawker/</link>
		<comments>http://blog.wieck.com/2008/06/nymag-on-gawker/#comments</comments>
		<pubDate>Wed, 04 Jun 2008 00:07:19 +0000</pubDate>
		<dc:creator>Laura H.</dc:creator>
		
		<category><![CDATA[wieck]]></category>

		<guid isPermaLink="false">http://blog.wieck.com/?p=58</guid>
		<description><![CDATA[A great feature-length dissection of the Emily Gould/Gawker Media empire, via an interesting post by AdAge.
]]></description>
			<content:encoded><![CDATA[<p><a href="http://nymag.com/news/features/39319/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://nymag.com/news/features/39319/');">A great feature-length dissection</a> of the Emily Gould/Gawker Media empire, via <a href="http://adage.com/mediaworks/article?article_id=127435" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://adage.com/mediaworks/article?article_id=127435');">an interesting post by AdAge</a>.</p>
]]></content:encoded>
			<wfw:commentRss>http://blog.wieck.com/2008/06/nymag-on-gawker/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Heads Up! episode 4 - All About Twitter</title>
		<link>http://blog.wieck.com/2008/06/heads-up-episode-4-all-about-twitter/</link>
		<comments>http://blog.wieck.com/2008/06/heads-up-episode-4-all-about-twitter/#comments</comments>
		<pubDate>Wed, 04 Jun 2008 00:04:49 +0000</pubDate>
		<dc:creator>Laura H.</dc:creator>
		
		<category><![CDATA[wieck]]></category>

		<category><![CDATA[Heads Up!]]></category>

		<category><![CDATA[JetBlue]]></category>

		<category><![CDATA[twitter]]></category>

		<category><![CDATA[video blog]]></category>

		<category><![CDATA[Zappos]]></category>

		<guid isPermaLink="false">http://blog.wieck.com/?p=57</guid>
		<description><![CDATA[
In this episode of Heads Up!, Laura discusses Twitter&#8217;s trends, interesting feeds, and the top 10 applications for the service.
Our Top 10 Twitter Applications:
1. Twistori
Twistori scans Twitter and anonymously displays users&#8217; dreams and desires.
2. Twappi
Twappi show&#8217;s twitter&#8217;s mood status based on the day&#8217;s messages.
3. Hashtags
Using tags, this service is a great way to track group [...]]]></description>
			<content:encoded><![CDATA[<p style="text-align: center;"><object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/IUVeWlWjee4&#038;hl=en"></param><param name="wmode" value="transparent"></param><embed src="http://www.youtube.com/v/IUVeWlWjee4&#038;hl=en" type="application/x-shockwave-flash" wmode="transparent" width="425" height="344"></embed></object></p>
<p>In this episode of Heads Up!, Laura discusses Twitter&#8217;s trends, interesting feeds, and the top 10 applications for the service.</p>
<p>Our Top 10 Twitter Applications:</p>
<blockquote><p><strong>1. <a href="http://twistori.com/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twistori.com/');">Twistori</a></strong><br />
Twistori scans Twitter and anonymously displays users&#8217; dreams and desires.</p>
<p><strong>2. <a href="http://twappi.webcom.dk/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twappi.webcom.dk/');">Twappi</a></strong><br />
Twappi show&#8217;s twitter&#8217;s mood status based on the day&#8217;s messages.</p>
<p><strong>3. <a href="http://hashtags.org/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://hashtags.org/');">Hashtags</a></strong><br />
Using tags, this service is a great way to track group content.</p>
<p><strong>4. <a href="http://www.twhirl.org/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://www.twhirl.org/');">Twhirl</a></strong><br />
Twhirl is a popular Twitter client that runs off your computer&#8217;s desktop.</p>
<p><strong>5. <a href="http://twitterholic.com/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twitterholic.com/');">Twitterholic</a></strong><br />
Twitterholic displays the top 100 twitter addicts based on number of followers, friends or updates.</p>
<p><strong>6. <a href="http://tweetscan.com/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://tweetscan.com/');">Tweet Scan</a></strong><br />
Tweet Scan lets you search Twitter content, billing itself as the most complete Twitter index outside of Twitter itself.</p>
<p><strong>7. <a href="http://picobuzz.com/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://picobuzz.com/');">Picobuzz</a></strong><br />
Picobuzz shows the most popular daily topics and displays what people are saying about them.</p>
<p><strong>8. <a href="http://trackthis.pb30.com/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://trackthis.pb30.com/');">Trackthis</a></strong><br />
Track this does what it says on the tin. You can use twitter to get information on package movements from FedEx, UPS, USPS and DHL.</p>
<p><strong>9. <a href="http://twitterblacklist.com/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twitterblacklist.com/');">Twitter Blacklist</a></strong><br />
Twitter Blacklist collects IDs of spammer accounts.</p>
<p><strong>10. <a href="http://www.strawpollnow.com/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://www.strawpollnow.com/');">Strawpoll</a></strong><br />
Strawpoll organizes and displays short daily polls.</p></blockquote>
<p><em>Additional links from the show are included behind the jump:</em></p>
<p><span id="more-57"></span></p>
<p><a href="http://weblogs.hitwise.com/us-heather-hopkins/2008/04/twitter_gaining_momentum_but_s_1.html" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://weblogs.hitwise.com/us-heather-hopkins/2008/04/twitter_gaining_momentum_but_s_1.html');">April statistics from Hitwise</a></p>
<p><a href="http://ebiquity.umbc.edu/blogger/2007/04/15/global-distribution-of-twitter-users/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://ebiquity.umbc.edu/blogger/2007/04/15/global-distribution-of-twitter-users/');">Global distribution of Twitter users</a></p>
<p><a href="http://www.commoncraft.com/Twitter" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://www.commoncraft.com/Twitter');">Lee LeFever&#8217;s Commoncraft show about Twitter</a></p>
<p>Twitter users&#8217; feeds:<br />
<a href="http://twitter.com/JetBlue" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twitter.com/JetBlue');">JetBlue</a><br />
<a href="http://twitter.com/Zappos" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twitter.com/Zappos');">Zappos</a><br />
<a href="http://twitter.com/BarackObama" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twitter.com/BarackObama');">Barack Obama</a><br />
<a href="http://twitter.com/HillaryClinton" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twitter.com/HillaryClinton');">Hillary Clinton</a><br />
<a href="http://twitter.com/DowningStreet" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twitter.com/DowningStreet');">No. 10 Downing Street</a><br />
<a href="http://twitter.com/roo_house" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twitter.com/roo_house');">Doorbell</a>, <a href="http://twitter.com/knolleary_house" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twitter.com/knolleary_house');">living room temperature</a>, <a href="http://twitter.com/andy_house" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twitter.com/andy_house');">house</a><br />
<a href="http://twitter.com/towerbridge" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twitter.com/towerbridge');">Tower Bridge in London</a><br />
<a href="http://twitter.com/MarsPhoenix" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://twitter.com/MarsPhoenix');">Mars Phoenix lander</a></p>
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			<wfw:commentRss>http://blog.wieck.com/2008/06/heads-up-episode-4-all-about-twitter/feed/</wfw:commentRss>
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		<item>
		<title>Yahoo! opens up geolocation</title>
		<link>http://blog.wieck.com/2008/05/yahoo-opens-up-geolocation/</link>
		<comments>http://blog.wieck.com/2008/05/yahoo-opens-up-geolocation/#comments</comments>
		<pubDate>Wed, 14 May 2008 22:19:02 +0000</pubDate>
		<dc:creator>Laura H.</dc:creator>
		
		<category><![CDATA[wieck]]></category>

		<category><![CDATA[API]]></category>

		<category><![CDATA[developers]]></category>

		<category><![CDATA[geolocation]]></category>

		<category><![CDATA[Upcoming.org]]></category>

		<category><![CDATA[Yahoo!]]></category>

		<guid isPermaLink="false">http://blog.wieck.com/?p=56</guid>
		<description><![CDATA[Yahoo! has just opened up the platform that powers the geolocation features on Flickr and Upcoming.org. I am fascinated by geolocation and it&#8217;s one of the trends I pay the most attention to. I think it has amazing potential for, among other things, immediately impacting our daily lives through tagging news stories that happen locally [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://developer.yahoo.com/geo/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://developer.yahoo.com/geo/');">Yahoo! has just opened up the platform that powers the geolocation features on Flickr and Upcoming.org</a>. I am fascinated by geolocation and it&#8217;s one of the trends I pay the most attention to. I think it has amazing potential for, among other things, immediately impacting our daily lives through tagging news stories that happen locally - something that I have heard most newspapers are talking about, but nobody is really implementing. Here&#8217;s hoping this release makes it that much more talked about and accepted as standard.</p>
<blockquote><p>Welcome to the developer preview of the Yahoo! Internet Location Platform. The Yahoo! Internet Location Platform provides a resource for managing all geo-permanent named places on Earth. Our purpose in creating the Internet Location Platform is to provide the Yahoo! Geographic Developer Community with the vocabulary and grammar to describe the world&#8217;s geography in an unequivocal, permanent, and language-neutral manner.</p>
<p>The Internet Location Platform is designed to facilitate spatial interoperability and geographic discovery; users can traverse the spatial hierarchy, identify the geography relevant to their users and their business, and in turn, unambiguously geotag, geotarget, and geolocate data across the Web.</p></blockquote>
<p>(via <a href="http://waxy.org" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://waxy.org');">Waxy.org</a>)</p>
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		<item>
		<title>Twitter and the spread of news</title>
		<link>http://blog.wieck.com/2008/05/twitter-and-the-spread-of-news/</link>
		<comments>http://blog.wieck.com/2008/05/twitter-and-the-spread-of-news/#comments</comments>
		<pubDate>Wed, 14 May 2008 00:00:24 +0000</pubDate>
		<dc:creator>Laura H.</dc:creator>
		
		<category><![CDATA[wieck]]></category>

		<category><![CDATA[china]]></category>

		<category><![CDATA[Smartmobs]]></category>

		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://blog.wieck.com/?p=55</guid>
		<description><![CDATA[Smartmobs provides a great links summary of how Twitter helped spread the news about the earthquake in China faster than traditional news media, providing many real-time reports and videos.
]]></description>
			<content:encoded><![CDATA[<p>Smartmobs provides <a href="http://www.smartmobs.com/2008/05/12/china-earthquake/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://www.smartmobs.com/2008/05/12/china-earthquake/');">a great links summary</a> of how Twitter helped spread the news about the earthquake in China faster than traditional news media, providing many real-time reports and videos.</p>
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			<wfw:commentRss>http://blog.wieck.com/2008/05/twitter-and-the-spread-of-news/feed/</wfw:commentRss>
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		<item>
		<title>Webs 1-3.0</title>
		<link>http://blog.wieck.com/2008/05/webs-1-30/</link>
		<comments>http://blog.wieck.com/2008/05/webs-1-30/#comments</comments>
		<pubDate>Tue, 13 May 2008 21:43:28 +0000</pubDate>
		<dc:creator>Laura H.</dc:creator>
		
		<category><![CDATA[wieck]]></category>

		<guid isPermaLink="false">http://blog.wieck.com/?p=54</guid>
		<description><![CDATA[Resourceful Idiot explains the progression from Web 1.0 to 2.0 from a development standpoint, and speculates about the next wave.
The main question that drove this movement, “How can I take this data and share it with other people?” Since this question was asked, sites have popped up all over the internet trying to answer this [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.resourcefulidiot.com/2008/05/explaining-web-10-web-20-web-30/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://www.resourcefulidiot.com/2008/05/explaining-web-10-web-20-web-30/');">Resourceful Idiot explains</a> the progression from Web 1.0 to 2.0 from a development standpoint, and speculates about the next wave.</p>
<blockquote><p>The main question that drove this movement, “How can I take this data and share it with other people?” Since this question was asked, sites have popped up all over the internet trying to answer this question with different approaches.</p></blockquote>
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			<wfw:commentRss>http://blog.wieck.com/2008/05/webs-1-30/feed/</wfw:commentRss>
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		<item>
		<title>Two from Freakonomics Blog</title>
		<link>http://blog.wieck.com/2008/05/two-from-freakonomics-blog/</link>
		<comments>http://blog.wieck.com/2008/05/two-from-freakonomics-blog/#comments</comments>
		<pubDate>Tue, 13 May 2008 19:34:44 +0000</pubDate>
		<dc:creator>Laura H.</dc:creator>
		
		<category><![CDATA[wieck]]></category>

		<category><![CDATA[BBC]]></category>

		<category><![CDATA[Freakonomics]]></category>

		<category><![CDATA[pay-as-you-wish]]></category>

		<guid isPermaLink="false">http://blog.wieck.com/?p=53</guid>
		<description><![CDATA[Another Pay-as-You-Wish Success Story with tips and caveats about this type of tale, and this BBC piece, via this LIST-onomics post.
Pope Benedict XVI will send religious text messages to thousands of young Catholics when he attends World Youth Day in Australia, organisers say.
The move aims to help the Pope connect with his technology-loving audience.
Digital prayer [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://freakonomics.blogs.nytimes.com/2008/05/12/another-pay-as-you-wish-success-story/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://freakonomics.blogs.nytimes.com/2008/05/12/another-pay-as-you-wish-success-story/');">Another Pay-as-You-Wish Success Story</a> with tips and caveats about this type of tale, and <a href="and http://news.bbc.co.uk/2/hi/asia-pacific/7387414.stm" onclick="javascript:pageTracker._trackPageview('/outbound/article/and http://news.bbc.co.uk/2/hi/asia-pacific/7387414.stm');">this BBC piece</a>, via <a href="http://freakonomics.blogs.nytimes.com/2008/05/09/list-onomics-not-quite-but/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://freakonomics.blogs.nytimes.com/2008/05/09/list-onomics-not-quite-but/');">this LIST-onomics post</a>.</p>
<blockquote><p>Pope Benedict XVI will send religious text messages to thousands of young Catholics when he attends World Youth Day in Australia, organisers say.</p>
<p>The move aims to help the Pope connect with his technology-loving audience.</p>
<p>Digital prayer walls will also be set up and a web-based social networking site established, organisers say.</p></blockquote>
<p>Re: the World Youth Day event - I applaud their effort to connect with &#8220;today&#8217;s tech-savvy youth&#8221; but I wonder if they will address actual social and cultural needs of the community, and if so, what those are (and why they&#8217;re not being addressed by local, physical groups or institutions).</p>
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		<item>
		<title>Why it pays to pay attention</title>
		<link>http://blog.wieck.com/2008/05/why-it-pays-to-pay-attention/</link>
		<comments>http://blog.wieck.com/2008/05/why-it-pays-to-pay-attention/#comments</comments>
		<pubDate>Tue, 13 May 2008 19:03:11 +0000</pubDate>
		<dc:creator>Laura H.</dc:creator>
		
		<category><![CDATA[wieck]]></category>

		<category><![CDATA[consumerist]]></category>

		<category><![CDATA[good examples]]></category>

		<category><![CDATA[sony]]></category>

		<guid isPermaLink="false">http://blog.wieck.com/?p=52</guid>
		<description><![CDATA[On May 8, Sony customer Dustin wrote in to the Consumerist about receiving a form letter to every query made about a broken piece of hardware.
It looks like someone within Sony reads the page, because by May 12 Dustin received a personal phone call offering to replace (instead of just repair) his machine.
Appeasing the single [...]]]></description>
			<content:encoded><![CDATA[<p>On May 8, Sony customer Dustin <a href="http://consumerist.com/5008345/sonys-email-customer-service-is-extremely-unhelpful" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://consumerist.com/5008345/sonys-email-customer-service-is-extremely-unhelpful');">wrote in to the Consumerist</a> about receiving a form letter to every query made about a broken piece of hardware.</p>
<p>It looks like someone within Sony reads the page, because by May 12 <a href="http://consumerist.com/5008737/update-sony-reads-consumerist-decides-to-replace-your-ps3" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://consumerist.com/5008737/update-sony-reads-consumerist-decides-to-replace-your-ps3');">Dustin received a personal phone</a> call offering to replace (instead of just repair) his machine.</p>
<p>Appeasing the single consumer who speaks out in public is such a simple thing, and it provides evidence and positive associations for the unknown number of lurkers with the same problem. Nicely done, Sony!</p>
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			<wfw:commentRss>http://blog.wieck.com/2008/05/why-it-pays-to-pay-attention/feed/</wfw:commentRss>
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		<title>Addressing executives</title>
		<link>http://blog.wieck.com/2008/05/addressing-executives/</link>
		<comments>http://blog.wieck.com/2008/05/addressing-executives/#comments</comments>
		<pubDate>Tue, 13 May 2008 17:12:36 +0000</pubDate>
		<dc:creator>Laura H.</dc:creator>
		
		<category><![CDATA[wieck]]></category>

		<category><![CDATA[business]]></category>

		<category><![CDATA[executives]]></category>

		<category><![CDATA[Jeremiah Owyang]]></category>

		<category><![CDATA[legal]]></category>

		<category><![CDATA[strategies]]></category>

		<category><![CDATA[womma]]></category>

		<guid isPermaLink="false">http://blog.wieck.com/?p=51</guid>
		<description><![CDATA[Jeremiah Owyang offers some great strategies and tips for talking to executives about social media. One of the most frequently-asked questions I&#8217;ve heard is how to deal with the legal department, which he addresses here.
(via WOMMA)
]]></description>
			<content:encoded><![CDATA[<p>Jeremiah Owyang offers some <a href="http://www.web-strategist.com/blog/2008/05/06/how-do-i-talk-to-my-executives-about-social-media/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://www.web-strategist.com/blog/2008/05/06/how-do-i-talk-to-my-executives-about-social-media/');">great strategies and tips</a> for talking to executives about social media. One of the most frequently-asked questions I&#8217;ve heard is how to deal with the legal department, which he addresses <a href="http://www.web-strategist.com/blog/2008/05/01/coo-and-cfo-questions/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://www.web-strategist.com/blog/2008/05/01/coo-and-cfo-questions/');">here</a>.</p>
<p>(via <a href="http://www.womma.org/blog/2008/05/talking-social-media-with-your-csuite/" onclick="javascript:pageTracker._trackPageview('/outbound/article/http://www.womma.org/blog/2008/05/talking-social-media-with-your-csuite/');">WOMMA</a>)</p>
]]></content:encoded>
			<wfw:commentRss>http://blog.wieck.com/2008/05/addressing-executives/feed/</wfw:commentRss>
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